Customer Testimonials
My Service Advisor, Wyatt Gates, along with the Service Technician, provided excellent, professional, expedient service and kept me informed through out the process!
Demari was outstanding. He gets a ten star review. Things got a little sticky with finance. Still waiting for any kind of paper work from sales agreement documents on. Overall I'm very happy with the vehicle and sales experience. I will be using Naples CDJR for service of my vehicle.
walked in not sure what I wanted, I was greeted by Paul Freeman one of the best salespeople I’ve been fortunate enough to do business with. He is more interested in finding the perfect car to fit your needs. I went to nearly a dozen dealerships, and was constantly getting calls and texts pushing me to me to schedule test drives, from different dealerships and their sales people.
That was not the case with Naples Chrysler Dodge Jeep Ram or Paul. Of course he followed up but was not pushy, and truly seemed like he cared more about finding ... Read More DealerRater - Jun 8, 2026
Naples Dodge has treated me well since I bought my truck there in 2021. They are very accommodating when it comes to scheduling and working with you to make it as easy as possible.
Kelli was great! She communicated well during the process and was wonderful to work with.
It was a very nice experience. I did all of the negotiations in the days leading up to when I got into town and I was able just to bring a cashiers check from my bank to the dealership just getting all of what I wanted and nothing I don’t want.
Estoy muy contenta y agradecida con Natalia Evangelista quien fue muy amable en todo momento. Ofreciendo un servicio de calidad.
Service advisor excellent. Service slow. Takes too long to an oil change was at dealership from 8:30 to almost noon
I think Danielle could’ve been a bit more friendlier. Normally when car picked up, it’s driven around to service area but instead I was told my your car was parked close by in the parking lot knowing it needed to be jump started. Annoyed when asked for it to be jump started, drove to parking lot again instead of driving up to me to service area, turning it off and requiring my friend to have to jump start it in the parking lot because of lack of customer service on her end.. She also looked annoyed after I ... Read More DealerRater - Jun 4, 2026
Staff was friendly and very nice to work wit love your company is awesome 😎 keep
Staff is very attentive and knowledgeable. Time frame waiting was quick. Thank you for you Staff.
Great service. They were fast and friendly. My representative was very helpful. I would recommend them
Wyatt was always communicated with me and gives great service. Always makes me feel welcome and appreciate appreciated as a customer.
Was easy to make an appointment with Zoe, she was kept me informed on what was going on with my car thru out the day.
I was notified of a safety recall on my new Pacifica. I went onto the Naples Chrysler website and made a service appointment including the specific recall and information about my van and myself. The website acknowledged the appointment and set a calendar date on my computer. Great.
I showed up several weeks later to have the recall done. The dealership did not have the parts, and did not notify me of that fact in advance. Wasted trip. What is worse, the service advisor was arrogant in her treatment of me, stating that I needed to telephone the dealership regardless ... Read More DealerRater - Jun 3, 2026
Both Stephenson and Eli were exceptional in terms of helpfulness, work ethic, and desire to make sure that everything I needed was taken care of. Truly exceptional, and I look forward to doing additional business at this office.
Anthony such a great transparent man. honest from the start, got me a deal, met him within in an hour. All my friends and family go to him and he always makes sure to go above and beyond to meet our requirements! Have and will continue doing business with him! 10/10
The dealership wanted an opportunity to purchase the Porsche I was selling .. we came to an agreement on price .. I decided to buy a used BMW on their lot .. finance came with figures totaling about $4,000. More than it should have been .. $2,000 for a leather protection applied during dealer prep .. and charged twice for dealer fees .. I made it clear that this was two transactions .. the sale of my car and the purchase of another .. no trade .. I wrote a check for the deposit on my purchase and asked that the balance after paying off the lender for my car be ... Read More DealerRater - Jun 1, 2026
My service advisor Danielle was phenomenal to deal with great communication and answered all my questions
The scheduling and service is superb and completed in record time! Wyatt Gates, my Service Advisor, goes above and beyond to provide a great customer service experience.
Slow to no response after 2 messages and a testy. Once I finally spoke to someone the were efficient.
Scheduled my JK to get re-geared. Oracio, the Service manager and Brian service rep really stepped up. Soon as the parts came in, it was like clockwork. In and out in two days. Love that they washed the vehicle before they present it to you. 5 stars all day
I was pleased with the work done, but was frustrated how long it took for Jeep parts to be available to complete the job. In addition, the parts and labor that was preformed was more than the original work I brought my vehicle to the dealership.
Got sold a lemon truck That was gonna cost more then it was even worth
Everyone was friendly and the service was excellent. Fast, easy, no hassle. Would buy from again
Nice dealership. Only issue is the time waiting for service. Way to long for an oil change. Would be nice if they would send vehicles thru car wash before returning to customers
Your “secret weapon” is Natalia Evangelista. Absolutely amazing experience with such a polite, quick and knowledgeable advisor. The service technician that is working on Diesel trucks is also amazing. This is my third visit to the dealership because of those two people.
Jefferson was amazing! Smooth sale and trade in! 3rd car naught from this dealership! We will be back!
Nick did a great job of helping us find the perfect vehicle for our needs
Good service, no issues this time I don't appreciate the extra charge to dispose of the old oil on an oil change
I contacted Naples Chrysler Dodge Jeep Ram to have my Jeep repaired under the extended corrosion warranty. Upon my initial contact a female service advisor informed me they could not help me. She said to call the manufacturer. Attempts to reach Stellantis and Jeep support yielded no helpful assistance. Subsequently, I contacted Naples Chrysler Dodge Jeep Ram again and was fortunate to speak with Justin Reynolds. He provided exceptional service, guiding me on where to have my corrosion warranty work completed and clearly explaining the process. After my contact with Justin it was a seamless and easy process. Thank you ... Read More DealerRater - May 29, 2026
I know that it will be done right when I go to Naples Jeep and see Wyatt
Oil change and tire rotation were done well, I got a video to keep me updated.
I am very unhappy with my purchase. I was sold a car without working air conditioning. I only get hot air from the vents even on max cooling. I was told by the saleswoman Ellen that the car was well-maintained and inspected for any issues. Any issues weee addressed before listing the vehicle for sale, apparently not! I specifically asked her if the car had any issues regarding heating and cooling because the Carfax showed that the A/C was recharged at their dealership before listing it for sale. I was an out of state purchaser (NJ) and didn’t ... Read More DealerRater - May 28, 2026
Got there early, got checked in and an hour later was heading home Great experience
Car buying experience was made exceptionally smooth thanks to the efforts of our salesman, Paul Freeman. He was accessible, responsive and delivered on his commitments. I would recommend seeking out Paul if you are in the market for a Jeep at Naples Jeep.
Wyatt Gates is wonderful to work with. Always keeping us informed and letting us know our status. You are very fortunate to have such a decanted person, always enjoy working with him.
Steph was dedicated to getting a deal done. He was extremely professional and was able to get me in the car I wanted for an awesome price.
Thank you, Natalia. She was a big help getting me in for service. Awesome thank you Laura for assisting. Thank you to the service department fixing my van so quickly and professionally very happy with the service as always. also, like did they send you a video showing a Repair always recommend the service department here thank you guys.
Wyatt Gates is fantastic always touched base w me to make sure I was ok and had a drink and even offered to rum me home or to go to eat somewhere. Thank you Wyatt for all your help always I know I am sure I am a pain sometimes
David Landi is amazing. Takes all the time you need to select and purchase the right vehicle. One of the nicest guys I have met in the car biz. I noticed that each team member that greeted me when I entered the store was also very nice and helpful. Very impressed!
The sales associate ANTHONY DUNBAR, very professional, courteous knowledgeable. He explained everything about the vehicle to me. About #Warranty and.service. Contracts. I will refer the dealership and the sales associate ANTHONY all my friends and family and everybody I know.
The best service in the city! Kelly is an excellent service advisor, always on top of things!!
I was able to get in and out quickly. Laure was very professional, curious and knowledgeable.
My salesperson Anthony Dunbar was excellent!! His personality was great throughout the entire process and he made sure I got the best deal possible and the Jeep Wrangler that I wanted. He made the entire experience pain free and it was such a joy to work with him. Earlier in the day, I was at a Jeep dealer in Ft. Myers area and it was a waste of my time. The salesperson did not know what they were doing, the so called manager was even worse, and after spending a few hours there, they didn't even have the Jeep ... Read More DealerRater - May 20, 2026
The salesman ( Anthony Taylor and Michael Lawson) were both very straightforward and up front about the deal
Buying a car has never been easier! What a pleasant experience! If you’re in the market for a new car, this is where you want to start and finish your search
Justin is respectful, direct to the point of car problem. He does his job of advising what needs to be done without being pushed uncomfortably into purchasing services. He respects the customers needs and decisions. The place is clean and love the waiting area.
My 2026 grand Wagoneer was month old and was dead in my driveway Was towed to the dealer I had to pay 231.50 because my car wasn't listed too new with road side assistance The service manager told me that the battery was dead and needs to be changed every 12 months but I don't understand I only had the car for 1 month.
Naples Jeep and especially my service advisor Laura always take great care of our Jeep
The service rep, Laura Velasquez was friendly, knowledgeable and expedient. I enjoyed working with her and she made the process simple.
Communication is important to me and Justin with Oracia seem to keep me updated often which I love!
Clifford is a great sales person, one of the best I have ever bought a car from.
I've been a customer for over 40 years and always get great service when needed
My Jeep had an ABS control module failure and the service center corrected the problem and I was able to use my extended warranty. Overall the experience was great and the office tech Jessie Millhouse was wonderful as she kept me informed of the status along the way.
I purchased a 2026 Grand Wagoneer on April 13th and on Tuesday May 12th the car was dead in my driveway and had to be towed to the dealer. I had to pay $231.50 for the towing thru Roadside assistance which shoul have been covered in warranty. They service manger told me that the battery needed to be replaced. I can't believe this with a car that is brand new. But he continued to tell me that battery's in these cars need to be replaced every 12 months. Why wasn't the battery life checked before I purchased it. I am ... Read More DealerRater - May 14, 2026
David Landi was super. Always friendly, helpful and mindful of my time. Bought a new 2021 Charger Hellcat Redeye from him prior. Great guy!
Tried to get a brand new wrangler into ft myers with check engine light on and they told me they were 3 weeks out to check it out !! Called Naples dealer they told me to come right down and gave me a loaner car and had my wrangler back the next day
Needed a new tire and the tech was excellent as was Natalia Evangelista she is so helpful, knowledgeable and excellent.
Natalia Evangelista and the mechanic who came over to explain the issue with my car were great.
Great service, Mike and nick were great staff to work with. Having horrific prior experiences, they made the situation GREAT!!! THX Mike & Nick
My service advisor, Kelli, was helpful and timely with communication. The service provided was fast, too!
Clifford our sales rep is probably this best sales person I have ever bought a car from and I have bought a lot. He is very honest and you should be proud to have a sales person like him.
Friendly and very knowledgeable about my vehicle. I felt very comfortable with his comments and recommendations!
They always do the job. I ask him too in a timely manner. I pray I appreciate everything they do thank you.
Service department Justin went above and beyond to help make my experience a pleasant one.
The worst experience I have ever had and still haven't had my issue resolved.
We enjoyed working with Jefferson and Ivan, both were very helpful and knowledgeable about what we were looking for. Great experience.
Jessie Millhouse was thorough, invested in understanding the specifics of my service visit, informed me of the costs and time Parameters, insured I have travel to home and return to dealership. Additionally, she called with the diagnostics requiring repairs, the timeliness and the costs. I am thoroughly pleased with Jessie’s attention to detail and her thorough knowledge from understanding the scope of the repairs and my complete satisfaction with service performance. She is one of the best service representatives I have ever had and represents your dealership professionally.
Carter Salesman was great. Very helpful and a pleasure to do business with.
Dealership is awful. People that answer the phone are rude and not helpful. I’m simply trying to get my tag. Dealer said they would handle it even though it’s an out of state sale. But GA where I live has no record of anything on the vehicle and my temporary tag expires in 5 days. I was told the only thing I needed to do was get a VIN identification by a police officer. This was a nightmare to get done but I got it done. ... Read More DealerRater - May 7, 2026
The service advisors, especially Brian really doing a great job to provide awesome customers service.
Eli was knowledgeable, friendly and extremely helpful. We drove from Miami to purchase a car from him and we are happy with our purchase
Laura was fantastic! The appointment was for my daughter’s Trailhawk. She had just travelled from Michigan for an employment opportunity in Naples. Having her checked over so thoroughly and serviced, was such peace of mind. Thanks to to whole service staff 😎
Great dealership to work with very responsive to my calls and very willing to work with me on the purchase of a new vehicle
Good selection of used trucks at a fair price and get the deals done pretty quickly as well
Brent made the process easy. My Overall experience with your dealership is great because of Brent making sure I was in communication within the entire process. Rick in finance was not well versed. Ellen was very cordial, but not good on prompt communication. But in the end, she made it happen!! I appreciate her. Again, Brent is amazing and I'd do it again! Blessings, AJ
As always, they were very accommodating to ensure that my drop off and pick up of my vehicle went as smoothly as possible.
The most important thing that makes NCDJR one of my favorite business is the customer service with excellent communication, and the fact that the relationship doesn't end with driving the new car off the lot.
David was great - I would buy a jeep from him anyday !! Everything was smooth and efficient. Thanks David !
Anthony was really good at showing me the vehicle and all of its features ok
Natalia was great! She assisted me with an oil change and everything went smooth as expected! I will come again!
Great Quick service, polite workers, Great customer service would definitely return again Thank you again
Carter Keel provided an exceptional experience and truly went above and beyond. I was initially unsure of what vehicle I wanted, but he was incredibly patient, taking the time to walk me through multiple options and explain everything thoroughly. His professionalism and genuine care for his customers was evident throughout the entire process. Additionally, every team member at the dealership from sales to management to finance was friendly, attentive, and supportive. This is my second vehicle purchased here with Carter, and they have earned a customer for life.
Wyatt is always on top of things and gets me right in for service when I need it.
Needed service on a BRAND NEW van. They got it done for me. within my time requirements.
Nick was my sale representative and spent a lot of time learning what I was looking for and what my budget was. He not only was customer friendly but he ensured I received the best deal and service. I drove 3 hours to Lake the deal and drove home very happy with my purchase. Thank you!
The customer service is excellent; the entire staff is very friendly. The thoughtful touch of taking the time to send a video of the vehicle's service struck me as brilliant.
The service department is amazing! They make up for the lack of knowledge and care that their sales department has. Carlos made sure to take care of everything so that my car got taken care of without my life skipping a beat! Give that guy a raise!
Danielle, was pleasure to work with, she was clear and concise with explaining the issues I had with my truck. she let me know what was going to happen and how long that would take, she also let me know that parts are on order and approximately how long it will take to receive them. Thank you
Dealership was a pleasure to do business with and I think Kyle (handled most of the transaction) did a phenomenal job. Kyle Willis is a true asset to your organization!
The staff was very helpful and made buying the truck a good experience the salesman went out of his way to make sure I was taking care of
Everyone at the place was very nice to deal with. I would def recommend. Was worth the drive from Punta Gorda.
Dealing with Paul made the experience of buying the car actually enjoyable. Then when financing, Mike continued the excellent customer service. 10/10 experience!
Demari got me the car I wanted at the price that was exceptable for both of us.
Wyatt always does a complete review with me, he listens to my questions and answers in a way i can understand.
Ellen, Trevor and Philip were all outstanding in each of their roles. I will recommend your dealership to anyone that asks and I will do business with Ellen and others again. Ellen has a really great understanding of the product (my Jeep) and was very helpful.
Worst experience I’ve ever had buying a car finance guy stole my $5000 cash down payment and rewrote a different contract without me being there
JESSIE MILLHOUSE GAVE US EXCELLENT SERVICE. SHE MADE THE DIFFERENCE IN THE ENTIRE SERVICE APPOINTMENT
Wyatt was very helpful from start to finish. Wyatt was way better than this review!
Top-notch experience—he went above and beyond to make everything easy, efficient, and stress-free.