Customer Testimonials
Very calm and direct process. Waiting area is convenient, bright and clean. Refreshments available and always stocked. Everyone is so nice always smiling.
The service department was excellent with the communications, letting you know what is happening kelly kept me informed Along the way
Kelli was fantastic and I had a seamless experience from the time I made my appointment to the completion of the repair and service!
The dealership is all one could expect - efficient, professional, courteous. I would not hesitate to recommend Naples Chrysler Dodge Jeep Ram.
Natalia has been friendly and effective in dealing with some issues from my out of state Jeep Wrangler. I bought and shipped it, sight unseen, and Natalia was able to get the vibration at higher speeds taken care of for me.
Kelli, our service advisor, has been absolutely amazing. Her communication was clear and prompt. She even followed up with a phone call to make sure everything was running just fine with my car afterwards. We really appreciated her.
Such a positive and smooth experience! Couldnāt be happier with service and my new vehicle!
Every experience I have had here has been incredible! You guys need to show Ford and Nissan how itās done, they are the worst! And you are the best! Keep up the awesome work! You slay!!!
The dealership was great. The people were very informative and helpful. The car buying experience was as pleasant as it could possibly be. The dealership was great. The management company needs to be more upfront with mandatory protection fees and show the possible discounts, not just show the price only with all discou ts applied.
All around a great experience. The buying process was a breeze & everyone was kind, helpful, & informative.
Carlos did our recall service on our jeep wrangler quickly and got us a rental vehicle. Good experience overall
Great experience with the service department , Mike Sullivan was very helpful and kept me informed five stars.
Big papa aka Brian is wonderful. He cares about you and your vehicle. Keeps me coming back
My service advisor, Charles M, is exceptional, and is the reason I give this 5 stars
We came in and found the exact van we were looking for. Steve was our sales rep and he was great! He has followed up a couple times with us after the sale as well to make sure everything was going good and if we had any questions. Highly recommend going to Naples Chrysler Dodge Jeep Ram if you are in the market for a new vehicle!
Kelli was very helpful in getting my vehicle serviced. She handled everything promptly, I was out of the shop by 8:44 and came in at 7:45.
Great dealership! Paul Freeman Sales Associate is tops! Michael Lawson in finance made it a breeze, and Kelli Galanos my Service Advisor is THE best!
I just bought a Grand Cherokee and it was a great experience. Both Anthony Taylor and Michael Lawson made the process pleasant and easy. All of the employees in the Show Room were friendly and helpful. I would highly recommend purchasing a vehicle at Naples Dodge. -Matt
The service department did a great job! Car was ready when promised with no issues. Thank you, Brian Marshall!
Excellent customer service , completely satisfied, The Adviser charles did great job, very attemtative and he really took care of everything
The sales process was good. My Service Advisor, Kelli Galanos, who worked with me on after sales service was excellent
The dealership staff were nice and friendly. The overall experience was wonderful. Iām really enjoying my new vehicle.
Thanks for your help ,appreciate your time and understand is hard for you I really thanks .
They overcharge for my car battery. Other place charge less. I just paid because I donāt have another transportation Would you recommend this service center? No
Can truly count on the service team at NCDJR - they overcommunicate and always look for ways to do the required work as reasonably and efficiently as possible.
Kelli was most helpful as I lost my car key and needed a replacement. She was great
Seamless process with plenty of updates in and out very quickly. Did not waste my day.
Ellen & Angelo really tried their best to get me a fair deal all the way around. Very helpful explanations of how everything works. I recommend Naples Dodge. This is my 2nd experience with this dealer. Try them, youāll see!
I was very happy with the work done on my Jeep. Kelli was very helpful getting the work done in a timely fashion as I was leaving town I less than week. Thank you!
supposedly replaced a leaking radiator and we still have the same leaking radiator even after the service. radiator was not replaced even though they said it was.
They did an excellent job fixing my problem but when I got ready to leave I found a panel laying in the back seat. I showed it to my tech and he got a repair tech to put it back. I could have gotten all the way home and found it later and then would have had to make another trip to have it taken care of.
Excellent service. It didn't take long time. Carlos, the advisor was very professional and friendly!
Will not go back. Put regular oil vs synthetic and indicated my brakes, spark plugs and fluids needed to be replaced. This would have cost $4400. Took it to two other places and both agreed that the only other service needed right now was a new air filter. Also surprisingly the dealer does not have any access to my service records in Cincinnati.
Laura Was absolutely fantastic and the entire service team kept me up to speed every step of the way with multiple phone calls and what I really enjoyed were the videos at the end showing what was done how it was completed. I also want to recognize Elijah for going above and beyond to make sure my Truck looked perfect after it was in for service and that is greatly appreciated I would highly recommend this dealership as I bought my first ram 21 years ago and my second one from them and I'm very happy
Angelo was very knowledgeable and easy to deal with. He never seemed like he was trying to pull a fast one he was extremely empathetic to my needs and we had great discussions to come down to our final purchase he made the process very simple and I would highly recommend anybody dealing with him I know when I'm looking for my next vehicle should it be a Dodge Chrysler or anything else I will be searching your dealership and making sure Angelo is there to help.
My Service advisor was excellent Kelli Five Star Service was fast X X X X X
The service was exceptional. Thank you , starting from Zoe to Kelli Golanos, who found my warranty paper work, thank you again. The technician sent me an update via video and got my pacifica van ready for our road trip.
Was very pleased with the overall service experience. the service was prompt, service advisor kept me informed of the progress and they did a great job servicing the vehicle.
My first time there and it was positive. Everyone was courteous and professional and the service area was great. A very good first impression.
Great experience, friendly efficient employees every time I go get my truck serviced.. Keli is the best Thanks for fast efficient service all around highly recommend
Excellent service with a smile! Natalia was very knowledgeable and very helpful. She answered all the questions and the overall experience was very positive! Thank you!!
Very accommodating! Knowledgeable, friendly, efficient, and fast service. Iāve been pleased every time I visited.
Came in the a normal oil and filter change and tire rotation. I had the option of leaving the vehicle or waiting. I waited for the maintenance and was very happy with the repairs and the time it took .
So appreciate my relationship with Jhon and the service team at this dealership. Continuous email updates and video from the technicians is great.
Wyatt Gates was outstanding and kept me informed. They really do a great job and I bring all my cars here even my Toyota. Thank you for always taking care of all of our family cars.
Very professional, quick review of what needs to be done. Great follow up and love the video from the technician
Had a great experience and found the exact vehicle I was looking for. Steve was our sales rep and he did everything he good to get us the best deal! Go see Steve if you are looking for a new vehicle!
The staff & management went out of their way to give us the best deal possible. We left the dealership with a big smile!
Our Salesman Stephenson was amazing! He was knowledgeable and not aggressive. The test drive experience was easy and welcoming.
First time going there because we live in Fort Myers and usually go to Cape Coral. We were in Naples for work, decided to try the Naples dealer, and we were impressed with their customer service and speedy attention. I think weāll be making the drive to Naples in the future for our vehicle services.
Great communication, service and vehicle! With the drive to another coast of Florida! Would definitely use this dealership again.
Great service! Starting with service advisor who kept me up to date daily and made sure any applicable discount coupons were applied. Also, with the video from the mechanic ,explaining the repairsā¦I knew I was in good hands. Thank you Naples JEEP!!
Carlos was great to work with - attentive, quick to respond. The only reason I gave 4 instead of 5 was because the wrong part was delivered so I had to come back.
Excellent service, communication and transparency for the repair work. Highly recommend Naples Jeep dealership! thanks!
True professionals, they now what they are doing. Top notch customer service, dedicated to satisfy customers needs.
Everyone was helpful we dealt with and our service advisor Laura provided excellent customer service. Great communication.
Great experience, second vehicle purchased through this dealership. Paul Freeman was an awesome salesman and Lian from finance was awesome. Great experience would go back to this dealership. And will recommend to others.
All the employees at this dealership were very nice and friendly. Jefferson our salesman found us the car we wanted and helped us with the paperwork. Alvaro helped us with the financing and went through all the paperwork with us. My daughter and I are very happy.
Ellen is a rockstar! Everyone there was very nice and helpful.. i would recommend this dealership š
Ellen was amazing and delivered a world class experience for this purchase! The process was quick and easy.
Was told to come on Sunday at 8:30. Would be able to get in and out. Had someone pick me up and went back 2 hours later. Longer than the original 45 minutes I was told. All in all though everything turned out well with no hassle. Will definitely be back and will adjust my schedule accordingly.
Everything was fine. I was able to get a large portion of the purchase process out of the way online. Communication was great. Best of all, they had the vehicle I wanted.
The dealership was fantastic, very helpful and great service. Would recommend to anyone needing service
Laura and the crew did great work. My truck was repaired correctly and very quickly
The salesman Paul Freeman is amazing. I canāt say enough positive things about him. The rest of the dealership is lacking to say it nicely. The finance man is either misinformed or dishonest. The service department is incompetent and potentially dishonest. The management team speaks as if they care but their actions show that they do not.
I brought in my Jeep on short notice for a battery issue. Mike Sullivan took care of me and made it the best auto service experience. Thank you.
Thank you Kelli for all the help and so efficient and thoughtful to every need.
Very good persoons I recommended please check out the new cars and used cars and you can see how much
Naples dodge makes it easy getting any work done whether itās warranty, repairs or service is done. The service writers are the best very detail Oriented
Paul Vincent and Mike are the best at their craft! What a great experience buying a vehicle!!
Naples Jeep adapted to my circumstances and really made the buying experience more pleasurable. I can really appreciate what they did for me. I couldn't be happier with my Wrangler. The dealership really stepped up.
Tom was awesome! Very professional. David was super helpful and took care of us. Appreciate the Naples CDJR staff
Great service. Carlos is awesome and a great worker for your company. Best service I have had in FL .
The service department is very organized and get people checked in quickly. Communication is also very good.
Everyone was nice and professional The place was very clean I love my new Vehicle
object to the 3% charge if using credit card. This defeats this purpose of a cash back credit card
Laura was a treat to deal with. Although it was apparent that she was extremely busy, I never felt her attention was drawn to anything but my concern while there. I would highly recommend Laura as a service adviser, an advocate for me; for my vehicle's needs. Thanks
This dealership went out of there way to help us when we had a dead battery! Even provided us with a loaner car so we could get to our movie!
Jon was excellent, always have everything on point super helpful and answer all my questions
Everyone was very cordial and nice. The service department does a great job for me
Trevor Moran provided great service. I found the Jeep Summit and line and contacted Trevor and was able to purchase the unit the same day. The process went extremely smoothly. Highly recommend the dealership and Trevor.
Excellent service representative. He was very attentive and kept me updated throughout the process and very knowledgeable.
I am happy to recommend the service department at NCDJR. Kelli, Oracio and the team there are great people, kind and professional.
My home base is NYC, so was extremely surprised on the price of a simple oil change. I pay much less in NYC at East Hills Chrysler. My service rep Jhon was amazing and was very knowledgeable.
Great service. I received an appointment immediately, check in was easy, appointment expectations for timelines were set and met by the Jeep staff. We had a recall that was repaired and have not had any issues.
We recently moved to Naples from Maryland. Our 2016 Jeep Cherokee was displaying a warning about the 4 wheel drive. We contacted Naples Chrysler Dodge Jeep. After they ran a diagnostic on the vehicle the problem was revealed. The part is on back order. We had a few other things serviced. All the while Carlos kept us informed as our insurance required an inspector to see the car and faulty part. We were very pleased with the service and professional care provided.
Got the service I asked for no pressure on āextrasā. We were provided transportation to local restaurant while service was done. Happy customer!
The service was fast and is reliable. It makes it easy to come back whenever I have a problem. The team is always willing to help and address problems.
This review is a shout out for Anthony Dunbar who really went the extra mile to assure a smooth process during and after our purchase of a Tesla Model Y this May. Unfortunately, it's not often these days to run into folks who follow through and genuinely care about the quality of their work. Our experience with Anthony was one of those times.
Kelli was pleasant, accommodating and professional. The wait time was somewhat longer than I anticipated.
Trevor Moran provided great service and advice! the process was very easy and smooth. Highly recommend Trevor.
Paton was so professional and kind. It was a difficult sale but Paton was sp patient with me. I couldnāt have had a better experience with him
Steve Barry goes above and beyond. From walking the lots to searching his sources. He will not stop until you are happy. I have bought 3 Trucks from him. He sat in the truck and explained all the control clusters included in the truck and would not leave until I was happy.
Excellent dealership. I have bought 3 Jeeps from them and have been very pleased. Sales nd service are both outstanding.
The process and working with Trevor went smoothly. I couldn't ask for a better salesperson.
Excellent service. Everything was accomplished as promised. My service advisor, Laura Velasquez was professional, and amazing.
Joe was awesome to work with. The whole process was easy. We closed on the car and it was cleaned and ready for us to go as soon as we signed. Thank you all!
We had a great experience working with Paul to find us the perfect Jeep for us.
From the moment talking to my service advisor to getting my rental car and getting updates of what was going on with my repair went very smoothly.
Excellent service. I was informed of the services being done, had a comfortable area to relax and wait, and notified by text promptly when service was completed. Service was completed by the time stated in the initial meeting prior to service. Thanks to your team, Iāll be back for sure.