Customer Testimonials
Now I get all those derogatory Used Car Salesmen and Car Dealer jokes! Where do they find these people?
Extremely attentive from the moment, I walked in, and I love the communication consistently throughout my appointment
I always get great service especially for oil changes and other small services just driving up with out an appointment.
I called late in the week and was able to get a next-day appointment on Saturday. They got be in quickly, figured out what service I did and didn't need and got me out with a washed car in the two hour time estimate they gave me. They also correctly applied discounts reflected in a mailer I had received.
They were very professional and transparent about everything. The process in buying the truck was simple and they made written promises to repair certain items about the truck that were wrong with it before I came along. They continue to communicate with me about timelines and parts on order. Very dependable and respectful dealership and staff
Clean, really professional and friendly people especially my advisor Carlos Castillo, very important good coffee and snacks.
Natalia is excellent to work with. She is extremely friendly and very responsive to any texts during my Jeeps service. Had an issue with a tire valve the day after I got the Jeep back. Will (I think that was my tech) came to my house, changed the tire and took it back to the service center. I stopped in the next day and had it put back in. Now that’s service!!! Thank you!!!! Btw, shuttle guy is awesome as well!!!
I enjoy dealing with your service department staff. Good people, professional and good quality service.
I just recently was there purchased a new vehicle and had a truck serviced. I will be going back next week to purchase another new truck.
Between Kelli in service and Joe Cali in sales I'm a lifelong customer Kelli has been fantastic to deal with. I believe im in my 4th jeep from Joe - previous were leases
I had an outstanding experience purchasing my Ram! From start to finish, the process was smooth, professional, and completely stress-free. Anthony was knowledgeable, patient, and never made me feel pressured. Excellent customer service throughout the entire process. If you're looking for someone who genuinely cares about their customers and goes above and beyond, I highly recommend working with Anthony. I'm extremely happy with my purchase and couldn't have asked for a better car-buying experience. Thank you again Anthony!
They were extremely attentive to my problems. Very happy with all the staff. Very disappointed in all the problems and recalls that my jeep has had!
Service was exceptional! Kelly was super helpful and service was completed on time and less wait
Great and very fast service and costumers attention Very good service for Mr. Carlos Castillo, great service
Very professional and great customer service. They took care of my issue in a timely manner. Anthony was very accommodating. Thanks again!
Danielle was terrific to work with. She handled the ordering the of the parts to scheduling the installation.
Wyatt Gates is excellent-as always. I stopped in without an appointment and he took care of my 4XE -oil change and tire rotation
I would give Anthony Dunbar 10 stars if I could He is professional informative and very knowledgeable He did all that was asked of him and more Absolutely the BEST experience I have ever had purchasing a vehicle I would highly recommend him if you want to best possible service buying a vehicle
This is my second commercial vehicle we have purchased at Naples Dodge Ram. I was pleased with the attention to my needs for a vehicle. They found what I needed and I am very happy with the purchase and customer service. Anthony is a go getter and give me the attention required. Thank you Naples Ram!
I brought my vehicle into your dealership for the first time as the second owner of the vehicle. You programmed a new remote. Danielle along with the tech we’re very friendly and helpful and provided me with excellent customer service.
Got a great deal on tires and Kelli was great at helping me find the right performance tires for my dodge challenger.
Nothing but positive experience with the service dept. Jessie helped me with a great attitude. She was professional, and knowledgeable. She walked me through every step of the way with a multi-day issue with my vehicle. She set me up with a rental, hassle free. Can't say enough about her. Yael was the mechanic on my vehicle and patiently explained everything going on with the vehicle via video updates and in person. Great experience overall.
Anthony was very knowledgeable, He was awesome and an asset to your company so happy with our experience
Eli was amazing and walked me through every step of the process. He really is good at his job.
I had a great experience with my visit to the dealership I have nothing else to say.
Excellent service, always, every time. The entire staff in the service department are great to work with. Zoe is my service advisor, she is a too notch professional.
Customer service is by far the most important factor in a successful business, because we have so many choices. Kelli Galanos understands it . Thank you for the effort you put in your work.
Nice dealership, everyone is super friendly. Was in the business of purchasing a vehicle and was helped immediately. Very hospitable.
I want to send out a heartfelt thank you to Phil Schofield, the Location Manager. When I needed flexibility and assistance, Phil stepped up in a way that went far beyond what I expected. His kindness, professionalism, and willingness to help made me feel less like a customer and more like family. I know the dealership had to work magic to make the numbers work and the entire team delivered for me in a huge way! That level of care is rare and speaks volumes about the culture he and his team have created at Naples Dodge.
This was not ... Read More DealerRater - Jun 20, 2026
I would like to recognize Mike, the Finance Director, for his expertise and outstanding customer service. Finance paperwork is usually the least enjoyable part of buying a vehicle, but Mike made the process simple, transparent, and even entertaining. He took the time to explain everything thoroughly, answered all my questions, and made the signing process feel effortless. A truly wonderful and amazing experience: fun, easy and Mike worked Magic to make my numbers make sense and work out for me and my family!! Thank you Mike and Naples Dodge!!
A special thank you goes to Ellen Mareschal, whose tireless dedication, professionalism, and incredible attention to detail made all the difference. She was knowledgeable, patient, and genuinely committed to ensuring every aspect of the purchase was handled perfectly. Her communication and customer care transformed what could have been a routine transaction into a truly enjoyable experience. I will be recommending her to my clients, friends and neighbors when they need a new car.
Professional and personal I appreciate the prompt and clear resolution of the issue. The car runs smoothly
Professional and personal I appreciate the prompt and clear resolution of the issue. The car runs smoothly
Very easy to work with Very happy with the the time it took to repair the vehicle and to get it back
Danielle was very good....took me in very quickly and I appreiatedc that. She explained what was do to be done at this visit.
Jose fue muy profesional y atento en su labor de orientarnos en el proceso, estoy muy complacido con su atención. El financista, me ensalchico😞
Zero follow through on items that were promised. Overall experience was less than impressive. Would NOT recommend this dealership.
Made the process very pleasant and professional. Best experience I have had purchasing a car.
I got to use services, sales and finance, all in one trip!! Excellent all the way around. Carlos Castillo, Micah Marazon and Mike Lawson.
Service Department was of zero help. I called to have a recall item addressed on my van, and they told me I had to wait in line behind about 150 to 20000 other customers. And they were only serving two customers a week.
Good value in service department. Easy drop off, clear communication. I appreciate the wallet service provided by dealership.
Wyatt is consistent in the service he provides and ensures his technician team meet the same professional standards. Professional, consistent, reliable services!
Forgot the Jeep wrench and cleaning kit. Windshield repair never showed up or called to replace the cracked windshield on 6–13 as stated
Great service Laura makes service so convenient don’t mind have my vehicle serviced because of the experience.
I will only stay with my jeep as long as justin Reynolds is working there.
Laura was perfect. Great communication and knowledge throughout the entire repair process. I could have expected anything more.
Great service. Fresh made popcorn was a treat! The employee came in on her day off and noticed there was no popcorn.
Very professional and Colonel Cliff was great. The whole process was explained and I am a happy new car owner.
Customer service was amazing and professional. Quick and provided helpful updates through out the process.
Best car buying experience I have ever had. They respected what I wanted and delivered it in a prompt, friendly, professional and knowledgeable way exceeding my every expectation. I have driven many makes and models including luxury SUVs but the Mazda CX5 was a surprise gem at an amazing price point that has made driving actually enjoyable again.
Easy to talk to, knowledge and courteous. Provided shuttle service quickly with friendly driver. Kept me up to date with videos during my service.
Paul found the perfect vehicle for my needs!!! Plus was able to get down to a price I could afford!! Paul Freeman and Angelo Adamcyk were amazing!!
Paul found the perfect vehicle for my needs!!! Plus was able to get down to a price I could afford!! Paul Freeman and Angelo Adamcyk were amazing!!
Easy and easy out. I will say it again good service good people no snacks very hot day
Pretty good negotiation experience. There's always room for improvement Six more words Three more words
Wyatt gates is the best advisor at Ram/ Jeep dealership. He on point on every visit and takes good care of his customers.
They treated me professionally with respect and friendliness. Negotiating was done with out any drama.
Always the best of customer service, thanks to Laura Velasquez, my outstanding Service Manager! Tx Laura!
Ellen is kind, friendly, professional, empathetic, listened to my needs, is hard working, knowledgeable, efficient, prompt, responsive, and easy to work with. It was the best car buying experience I have had.
My Service Advisor, Wyatt Gates, along with the Service Technician, provided excellent, professional, expedient service and kept me informed through out the process!
Demari was outstanding. He gets a ten star review. Things got a little sticky with finance. Still waiting for any kind of paper work from sales agreement documents on. Overall I'm very happy with the vehicle and sales experience. I will be using Naples CDJR for service of my vehicle.
walked in not sure what I wanted, I was greeted by Paul Freeman one of the best salespeople I’ve been fortunate enough to do business with. He is more interested in finding the perfect car to fit your needs. I went to nearly a dozen dealerships, and was constantly getting calls and texts pushing me to me to schedule test drives, from different dealerships and their sales people.
That was not the case with Naples Chrysler Dodge Jeep Ram or Paul. Of course he followed up but was not pushy, and truly seemed like he cared more about finding ... Read More DealerRater - Jun 8, 2026
Naples Dodge has treated me well since I bought my truck there in 2021. They are very accommodating when it comes to scheduling and working with you to make it as easy as possible.
Kelli was great! She communicated well during the process and was wonderful to work with.
It was a very nice experience. I did all of the negotiations in the days leading up to when I got into town and I was able just to bring a cashiers check from my bank to the dealership just getting all of what I wanted and nothing I don’t want.
Estoy muy contenta y agradecida con Natalia Evangelista quien fue muy amable en todo momento. Ofreciendo un servicio de calidad.
Service advisor excellent. Service slow. Takes too long to an oil change was at dealership from 8:30 to almost noon
I think Danielle could’ve been a bit more friendlier. Normally when car picked up, it’s driven around to service area but instead I was told my your car was parked close by in the parking lot knowing it needed to be jump started. Annoyed when asked for it to be jump started, drove to parking lot again instead of driving up to me to service area, turning it off and requiring my friend to have to jump start it in the parking lot because of lack of customer service on her end.. She also looked annoyed after I ... Read More DealerRater - Jun 4, 2026
Staff was friendly and very nice to work wit love your company is awesome 😎 keep
Staff is very attentive and knowledgeable. Time frame waiting was quick. Thank you for you Staff.
Great service. They were fast and friendly. My representative was very helpful. I would recommend them
Wyatt was always communicated with me and gives great service. Always makes me feel welcome and appreciate appreciated as a customer.
Was easy to make an appointment with Zoe, she was kept me informed on what was going on with my car thru out the day.
I was notified of a safety recall on my new Pacifica. I went onto the Naples Chrysler website and made a service appointment including the specific recall and information about my van and myself. The website acknowledged the appointment and set a calendar date on my computer. Great.
I showed up several weeks later to have the recall done. The dealership did not have the parts, and did not notify me of that fact in advance. Wasted trip. What is worse, the service advisor was arrogant in her treatment of me, stating that I needed to telephone the dealership regardless ... Read More DealerRater - Jun 3, 2026
Both Stephenson and Eli were exceptional in terms of helpfulness, work ethic, and desire to make sure that everything I needed was taken care of. Truly exceptional, and I look forward to doing additional business at this office.
Anthony such a great transparent man. honest from the start, got me a deal, met him within in an hour. All my friends and family go to him and he always makes sure to go above and beyond to meet our requirements! Have and will continue doing business with him! 10/10
The dealership wanted an opportunity to purchase the Porsche I was selling .. we came to an agreement on price .. I decided to buy a used BMW on their lot .. finance came with figures totaling about $4,000. More than it should have been .. $2,000 for a leather protection applied during dealer prep .. and charged twice for dealer fees .. I made it clear that this was two transactions .. the sale of my car and the purchase of another .. no trade .. I wrote a check for the deposit on my purchase and asked that the balance after paying off the lender for my car be ... Read More DealerRater - Jun 1, 2026
My service advisor Danielle was phenomenal to deal with great communication and answered all my questions
The scheduling and service is superb and completed in record time! Wyatt Gates, my Service Advisor, goes above and beyond to provide a great customer service experience.
Slow to no response after 2 messages and a testy. Once I finally spoke to someone the were efficient.
Scheduled my JK to get re-geared. Oracio, the Service manager and Brian service rep really stepped up. Soon as the parts came in, it was like clockwork. In and out in two days. Love that they washed the vehicle before they present it to you. 5 stars all day
I was pleased with the work done, but was frustrated how long it took for Jeep parts to be available to complete the job. In addition, the parts and labor that was preformed was more than the original work I brought my vehicle to the dealership.
Got sold a lemon truck That was gonna cost more then it was even worth
Everyone was friendly and the service was excellent. Fast, easy, no hassle. Would buy from again
Nice dealership. Only issue is the time waiting for service. Way to long for an oil change. Would be nice if they would send vehicles thru car wash before returning to customers
Your “secret weapon” is Natalia Evangelista. Absolutely amazing experience with such a polite, quick and knowledgeable advisor. The service technician that is working on Diesel trucks is also amazing. This is my third visit to the dealership because of those two people.
Jefferson was amazing! Smooth sale and trade in! 3rd car naught from this dealership! We will be back!
Nick did a great job of helping us find the perfect vehicle for our needs
Good service, no issues this time I don't appreciate the extra charge to dispose of the old oil on an oil change
I contacted Naples Chrysler Dodge Jeep Ram to have my Jeep repaired under the extended corrosion warranty. Upon my initial contact a female service advisor informed me they could not help me. She said to call the manufacturer. Attempts to reach Stellantis and Jeep support yielded no helpful assistance. Subsequently, I contacted Naples Chrysler Dodge Jeep Ram again and was fortunate to speak with Justin Reynolds. He provided exceptional service, guiding me on where to have my corrosion warranty work completed and clearly explaining the process. After my contact with Justin it was a seamless and easy process. Thank you ... Read More DealerRater - May 29, 2026
I know that it will be done right when I go to Naples Jeep and see Wyatt
Oil change and tire rotation were done well, I got a video to keep me updated.
I am very unhappy with my purchase. I was sold a car without working air conditioning. I only get hot air from the vents even on max cooling. I was told by the saleswoman Ellen that the car was well-maintained and inspected for any issues. Any issues weee addressed before listing the vehicle for sale, apparently not! I specifically asked her if the car had any issues regarding heating and cooling because the Carfax showed that the A/C was recharged at their dealership before listing it for sale. I was an out of state purchaser (NJ) and didn’t ... Read More DealerRater - May 28, 2026
Got there early, got checked in and an hour later was heading home Great experience
Car buying experience was made exceptionally smooth thanks to the efforts of our salesman, Paul Freeman. He was accessible, responsive and delivered on his commitments. I would recommend seeking out Paul if you are in the market for a Jeep at Naples Jeep.
Wyatt Gates is wonderful to work with. Always keeping us informed and letting us know our status. You are very fortunate to have such a decanted person, always enjoy working with him.
Steph was dedicated to getting a deal done. He was extremely professional and was able to get me in the car I wanted for an awesome price.
Thank you, Natalia. She was a big help getting me in for service. Awesome thank you Laura for assisting. Thank you to the service department fixing my van so quickly and professionally very happy with the service as always. also, like did they send you a video showing a Repair always recommend the service department here thank you guys.
Wyatt Gates is fantastic always touched base w me to make sure I was ok and had a drink and even offered to rum me home or to go to eat somewhere. Thank you Wyatt for all your help always I know I am sure I am a pain sometimes
The sales associate ANTHONY DUNBAR, very professional, courteous knowledgeable. He explained everything about the vehicle to me. About #Warranty and.service. Contracts. I will refer the dealership and the sales associate ANTHONY all my friends and family and everybody I know.