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"The Service Department"
The Service dept. in your dealership is excellent. All of the service writers are very friendly and are willing to help the customers. Our service writer is Guy. He is always helpful and willing to share his knowledge with the customers. I appreciate him so much, knowing he has our best interest at heart. That is why we keep coming back again and again and again. We value the service rendered to us.
Wynn Watkins,Naples, FL
"The Sales Department"
I just purchased a new 2014 Jeep Grand Cherokee from your dealership. My Sales person was Dean Hutchinson, Dean was a true professional and made buying my Jeep painless. Walking through the financing with April Wade was also a pleasure. Thanks for the pleasant experience, I will certainly recommend your dealership to my friends.
Norman A. Baker,Naples, Fl
"Service done promptly "
I appreciated getting a phone call telling me about a special on an oil change, and I took advantage of this special offer and brought my car in. I had an appointment and there was no waiting to get my car checked in. I was talked into getting new wiper blades that I did need, but that was all. Service was done while I waited. From the time I arrived until the time I left only 1/2 hour past; much different than in season.
"Never Disappointed "
We dropped 2 vehicles off for routine service while we were out of town and as always we were greeted by friendly service advisors that were ready to help. Upon our return, all service/repairs were completed for a fair price and we were checked out promptly.
Repeat Customer,Naples, FL
We had a wonderful experience with this dealership. I just leased my 6th Jeep from Kevin Reynolds at this dealership. His service was FANTASTIC and is knowledge was fabulous. Both my husband and I would give this dealership two thumbs up. Not one complaint.
Jeep Family,Naples, FL
"Customer Service in Service Department"
This is my third time for service at Naples Dodge and I can't praise them enough. They are thoroughly professional and everyone helps the customer. They keep you informed. They tell you (and show you) exactly what is wrong and explain the repair process. Last time I was there, they didn't even charge me, because they couldn't find anything wrong with my car. Guy was my service representative this time and he was great. He called when he said he would, arranged for a rental car and had it waiting for me when I got there, and took time to explain my options in detail. He did not try to push any one of them, but explained the problem and gave a list of options with the benefits of each. I LOVE Naples Dodge
Danny from Chicago, IL,Cars.com
"Online buying experience "
I have never bought a car online before, and Naples Dodge helped it to be relatively painless. They were attentive when I needed them, and I was glad I was able to work with the same salesman every time I called. The whole process was super quick! I would definitely recommend this dealership to anyone who is shopping online for a vehicle!
"Buying Dodge Durango Citadel Review"
As this was not our first experience, we expected and received courteous sales and service. Unfortunately, we have moved to Atlanta and will not be close enough to make it back until we move back to Naples in the future.
Mickey, Atlanta, Ga,Cars.com
I just purchased my second Jeep--great experience and great sales people who knew everything about the vehicle. I would highly recommend the Jeep and the dealership!
"Excellent Customer Service"
Midred Harpin, Service consultant is always a great person to deal with. Very patient and looking into details. She even makes sure I am doing well in the waiting room.
Excel, Naples, Fl,Cars.com
This was the best experience I've encountered! My salesman was very easy to deal with.
DisneyD, Naples, FL,Cars.com
Great sales people, very happy how fast I was out the door with my new Jeep.
Don Duf,Naples, FL Cars.com review
We would just like to let you know that we are very happy with our new Jeep Wrangler Unlimited Sahara that we purchased there in December 2011. We would like to commend Mark Hutchinson for his professional, courteous and knowledgeable assistance. He did a superb job and has continued to help us with anything we have needed. We have bought many new cars over the years and we will have to say he's the best salesman we have ever dealt with! He was able to answer every question we had and was never a pushy salesman. We want to say thank you to all of you for making our car buying experience an easy one. We would definitely come back there if we ever wanted to buy another vehicle while in this area. Thank you, Mark. You're the best!
Doyle and Florean Tipton
Very good attention from John Woodward Jr. Excellent care. THANKS.
Gustavo, Naples, FL,Cars.com
I would like to take a moment to recognize Casey Scott in your service department. My wife and I purchased 2 Grand Cherokees about a month ago and truly enjoy them. My wife's vehicle has run perfectly. My Grand Cherokee unfortunately had a couple of issues when purchased. However, Casey took care of both the tire issue and alignment problem. Casey kept in constant contact and delivered on everything as promised and in a timely fashion. I am not sure if you recognize people as Employee of the Month, if so I would highly recommend Casey as he provided excellent customer service and was a pleasure to work with. I will happily bring both our vehicles back to your service department as I know we will be treated respectfully and the work will be done to your satisfaction. Thank you for your time and Happy Holidays!!!
Tobin Walcott, Naples FL
I would like to let you know that I have been working with literally
dozens of Jeep dealers throughout the US as I search for an obscure
vehicle spec in a dwindling supply of 2011s. I can tell you without a
doubt, Tony was the most trustworthy and straight forward person I
talked to. The vehicle I inquired about was well above my budget so we
did not make a deal. But Tony was up front with me and helpful as to
what my alternatives are. I would go back to him again in the future
To the Sales Manager and Owner- Just a quick note to say THANK YOU! We worked with Tony and leased a 2011 Town and Country yesterday. I love the van...it is just what my family needs. Tony was so professional, honest and a pleasure to work with. After spending 10 days searching for a car at various dealerships in Naples and Fort Myers, I finally found someone who was straight forward and also gave me a fantastic deal! I will recommend him to everyone I meet! As I sit in the carline to pick up my 3 children, I have received many comments on my great new car. I am sending them all your way! Many thanks!
"Satsified with Service"
My van was taken for service on the scheduled time. The service procedure was carefully explained. Upon completion the technician provided an explanation of the work along with outlines of the detailed procedures Very satisfied
HDEZRDR from Naples, FL,Cars.com
"5 Stars /Thank You! "
I am on a very tight budget, but I needed a vehicle that was comfortable and could also tow an old, heavy, large popup camper. I loved my little 07 Mercury Mariner, but traveling from Cape Coral to Bonita Springs for work every day put a lot of miles on it in (82000). I had been to a lot of dealerships from Cape Coral to Naples and was looking at many different types of small to mid-size SUV's in my price range (there were not a lot). Then, I met Tony (Anthony) at Naples Dodge because I saw on their website that they had a Dodge Durango that was a little over my price range but I thought "What the heck, why not" and my parents had bought a minivan from them several years earlier and liked them. Tony was very pleasant to talk to and had me stop on in at the dealership after work to see how much my trade-in was worth (I still owed 10k). While they looked at my trade-in I asked Tony if we could look inside of a new Durango and next thing I knew, I was test driving a new Dodge Durango and I fell in love with it. When we returned to the dealership they told me that my trade-in was worth 9K. I was actually a little surprised that they were going to give me that much considering all the other dealers only wanted to give me around 7K for it. But, still? this was an extra $1000 I did not have and I was already several thousand over the invoice cost. I started having doubts, but knew when I walked in that it was going to be impossible to be able to afford a FULL sized SUV. Tony knew how much I could spend and how much I really loved the vehicle? he did not try to force me, intimidate me or sucker me into anything and simply said "Give me a few days Patrick; I'm going to keep trying to see if we can do this. Don't give up!" To make a very long story short (well, I will try). Tony and I went back and forth through emailed and phone conversations for several weeks and he managed to bring my interest rate down lower to the point that I was actually paying $20 less a month than what I had budgeted! So thanks to Tony, I now have a new 2011 Dodge Durango with a factory installed tow package and actually brought it in from 4 hours away because it was the only white Durango with a factory tow package in the area. During this whole thing I found out that I had a clogged artery and had to be admitted into a hospital which afterwards I would be out of commission for awhile? so, Tony had to really work hard for everything to come together and quickly. He stayed late that night and waited for the Durango to come in from the east coast, gave it a quick car wash and was a little disappointed that they could not detail it because that section of the dealership was closed (and yes, it was pretty late) so he told me whenever I had time after my surgery to stop by any time and he will get it detailed and fill the tank up (which I had a family member take it back down a week later and Tony did everything he said he would). I was very impressed with Naples Dodge, every dealer that I bumped into were all very nice and not pushy at all. The actual dealership was set-up very nicely with couches, WiFi, coffee and fountain drinks? all of which came in handy while waiting for the vehicle to come from Vero Beach. Naples Dodge has won me over? Thank you Tony and Naples Dodge!
I have been a customer of Naples Dodge a few times over the years. They have been wonderful to me and I look forward to returning for my next vehicle! The site looks GREAT and it is very informative.
Dan - Naples, FL (Yahoo User)
We have two Jeeps, one an aging Wrangler and the other a newer 08' Liberty. Purchased the Liberty elsewhere but have any work or maintenance done at this nearby dealership when necessary, for the warranty purposes.
Now here is something I never, ever thought I'd say: we have had all positive experiences with the Service Dept....
(at a Dealership people!)
(Particularly with Mildred). Have had my Jeep in a handful of times for this and that and they have each time been so great. One issue was recurring but of course only when the car was NOT at the dealership, so one of the mechanics just told us, bring it by the second it does it again, you don't even need an appointment, we'll figure it out. Oddly it never happened again, but how cool.
Nice people, good work and they have a Rewards Card that is completely worth getting.
KS - Naples, FL